FREQUENTLY ASKED QUESTIONS
Collaboration Process
How do we initiate a partnership?
Submit corporate qualification documents (business license/export permits) to [email protected]
Schedule a Needs Diagnosis Meeting (NDM)
Access technical whitepapers after signing a Mutual NDA
What is your Minimum Order Quantity (MOQ)?
Standard products: 500 units/SKU
Custom OEM/ODM projects: 1,000+ units (flexible tiered MOQ reduction available; drops to 300 units/SKU for annual orders exceeding 100k units)
What is the typical lead time from design to delivery?
Prototyping: 10 business days (includes lab pressure testing)
Mass production: 30-45 calendar days (varies by complexity)
Expedited service: VIP partners can shorten to 25 days (15% rush fee applies)
Products & Services
What customizations does your FNV 3.0 Parametric Design System support?
Dynamic adjustments: Velocity (300-550 FPS), pressure tolerance (±0.05 MPa)
Ergonomics: Grip angle, trigger pull weight, balance optimization
Branding integration: Laser engraving/anodized logos
How do you ensure product consistency?
Triple QC protocol:
Raw material X-ray batch inspection
AI vision verification on assembly lines
Full-unit pressure cycle testing (50,000+ simulations)
ISO 17025-certified lab reports included with shipments
What benefits does the VIP Escort Program include?
Production priority: Rush order insertion (48-hour response)
Co-marketing: Case study development/joint trade show presence
Dedicated resources: On-site QC teams & quarterly supply chain health reports
Logistics & Compliance
How is bonded warehouse inventory managed?
Rotterdam/Houston/Singapore hubs provide:
Regional emergency replenishment within 72 hours
VMI inventory hosting (minimum safety stock: 200 units/SKU)
Do you handle destination market certifications?
Yes, we offer:
Full-service compliance: Documentation to audit coordination (8-16 weeks)
Coverage includes: US ATF Form 6, EU EN16647, GCC certifications
How are shipping damages resolved?
Submit third-party inspection reports (ISTA 3A standard) within 14 days
Free replacements or FOB-value compensation
Need further assistance?
Contact your dedicated Client Success Manager:
📞 +1 (425) 436-8216 | 📧 [email protected]
Or use our Live Chat for instant support